Call Recording Laws Summary

Effective Date: 12/05/2025
Last Updated: 12/05/2025

Norse AI does not give legal advice.
This summary is for informational purposes only and may not reflect the most recent legal changes.
Clients must consult legal counsel to confirm compliance.

1. General Rule

Call recording and transcription laws vary by state.
Clients—not Norse AI—are responsible for determining and maintaining compliance.

2. One-Party Consent States (Majority of U.S.)

Most U.S. states require only one party on the call (usually the business) to consent to recording.

3. Two-Party / All-Party Consent States

Some states require all parties to be notified or to consent prior to recording.

States commonly requiring two-party consent include:

California

Florida

Maryland

Massachusetts

Montana

Nevada

New Hampshire

Pennsylvania

Washington

Laws may change; always verify.

4. Recommended Best-Practice (Universal Compliance)

To comply safely across all states, Norse AI recommends using a universal notice such as:

“This call may be recorded or monitored for quality and training purposes.”

This protects clients in all-party consent states.

5. Client Responsibilities

Clients are responsible for:

notifying callers when required

obtaining written, verbal, or implied consent

determining whether their state requires one-party or two-party consent

enabling/disabling call recording or transcription features

storing and handling recordings lawfully

verifying compliance for their industry

Norse AI provides the tools but does not enforce or determine caller consent requirements.

6. Transcriptions

Some states treat transcription the same as audio recording.
Consent rules typically apply equally to both.

7. Special Industries

Higher compliance requirements may apply for:

legal services

financial services

healthcare

insurance

government sectors

businesses handling sensitive data

Clients must ensure compliance for their industry.