Liability Disclaimer & AI Limitations Notice
Effective Date: 12/05/2025
Last Updated: 12/05/2025
1. General Service Disclaimer
Norse AI provides AI-powered call handling, messaging, and workflow automation based solely on information, instructions, and configurations supplied by the client.
All services and outputs are provided “as-is” and “as available” without warranties, guarantees, or assurances of accuracy, correctness, or performance.
Norse AI does not operate as a call center, professional advisor, compliance service, or emergency response service.
2. No Professional Advice (Strict)
Norse AI does not provide:
medical, legal, financial, or safety advice
emergency or crisis response
diagnosis, assessment, or decision-making of any kind
regulatory or compliance interpretation
AI outputs are not a substitute for professional judgment.
Clients must ensure all provided scripts, instructions, and content are lawful, appropriate, and safe for their industry.
3. Client Responsibility for Configuration & Content
Clients are fully responsible for:
the accuracy of all business information (pricing, scheduling rules, policies, safety messaging, FAQs)
all scripts, instructions, disclaimers, and custom logic provided to Norse AI
regulatory compliance in their industry and location
accuracy of caller information and outcomes
reviewing and approving all AI behavior before going live
Norse AI configures the system exactly according to client-approved settings and does not independently verify their accuracy or legality.
4. AI Output Limitations & Risks
AI-generated text, voice responses, summaries, and decisions may contain:
factual errors
misunderstanding of context
hallucinated or fabricated details
inconsistent or unintended language
missed cues or misinterpretation
Norse AI is not liable for any action taken—or not taken—based on AI output.
Clients must monitor and audit the system regularly.
5. Operational Limitations
Norse AI does not guarantee:
uninterrupted uptime (telephony, network, carrier, or vendor outages)
correct call routing in every scenario
accurate detection of emergencies, threats, abuse, or fraud
compliance with call recording laws
accuracy of transcriptions
perfect spam filtering
correct handling of complex or high-stakes caller situations
AI may fail to identify sensitive or dangerous contexts.
6. Caller Safety, Urgency & Escalation
AI cannot determine the severity, urgency, or safety implications of a caller’s situation.
Clients are responsible for providing correct instructions regarding emergencies, medical concerns, hazardous situations, legal matters, or urgent requests.
Norse AI does not detect:
medical emergencies
safety hazards
legally time-sensitive issues
abusive or threatening callers
AI should never be the sole decision-maker in any scenario with potential safety, legal, or financial impact.
7. Regulatory Compliance (Strict Client Responsibility)
Clients are solely responsible for complying with:
call recording consent laws (one-party/two-party states)
SMS/A2P 10DLC messaging rules
TCPA telemarketing and texting laws
data privacy regulations (state and federal)
industry-specific requirements (medical, legal, financial, etc.)
Norse AI cannot determine regulatory compliance for the client’s business operations.
8. Third-Party Providers
Norse AI relies on external providers such as Twilio, OpenAI, Google Cloud, GoHighLevel, and telephony carriers.
Norse AI is not responsible for outages, disruptions, throttling, or failures caused by third-party services.
9. Limitation of Liability
To the fullest extent permitted by law, Norse AI is not liable for:
indirect, incidental, punitive, or consequential damages
loss of revenue, customers, or business opportunities
damages arising from inaccurate client-provided information
compliance failures by the client
reliance on AI outputs, summaries, or transcriptions
missed calls, misrouted calls, failed text messages, or telephony interruptions
Norse AI’s total liability is capped at the amount paid by the client in the twelve (12) months preceding the claim.
10. Indemnification
Clients agree to indemnify and hold Norse AI harmless from any claims, damages, or regulatory penalties arising from:
misuse of AI-generated information
violations of call recording or messaging regulations
inaccurate or unlawful client-provided scripts
failure to obtain proper consent
errors caused by the client’s telephony setup or CRM integrations
11. No Guarantee of Outcomes
Norse AI does not guarantee:
increased bookings
improved customer satisfaction
improved response times
increased reviews
successful lead conversion
accurate call handling
specific financial or operational results
All business outcomes depend on factors outside Norse AI’s control.