Privacy Policy

Privacy Policy
Effective Date: 09/18/2025
Last Updated: 12/05/2025

Norse AI values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard data when you use our website (https://norseai.dev) and our services.

1. Information We Collect

We may collect:

1.1 User Inputs & Conversations

Text, queries, voice inputs, call transcripts, and interactions submitted to our AI.

1.2 Contact Information

Name, email, phone number, business information.

1.3 Payment Information

Billing details processed by trusted third-party processors.

1.4 Usage Data & Analytics

IP address, device info, site usage, and behavior analytics.

1.5 System Logs

Call logs, SMS logs, voicemail, and AI message history for operational and quality purposes.

2. How We Use Your Information

We use information to:

deliver and improve our AI services

customize and configure AI systems to your instructions

provide customer support

send appointment confirmations, reminders, or follow-ups

send marketing or updates (opt-out available)

ensure regulatory compliance

prevent fraud or misuse

improve AI model performance

3. Mobile Information & Text Messaging (A2P 10DLC)

Explicit Consent Required: You only receive messages after a clear opt-in.

Opt-Out: Reply STOP anytime.

Message Frequency: Varies based on service activity.

Data Sharing: Mobile information and message content are never shared or sold for marketing.

Vendors: Data may be shared with trusted providers (e.g., Twilio, GHL) solely to deliver messages.

4. SMS Consent and Data Usage

By providing your mobile number and opting in, you agree to:

receive service-related messages

allow Norse AI or participating businesses to send confirmations, reminders, and follow-ups

You may stop at any time by replying STOP.

5. Third-Party Services

We may share data with:

hosting providers (Google Cloud)

AI processors (OpenAI)

telephony providers (Twilio)

CRM and automation tools (GoHighLevel)

payment processors

These providers access data only as needed, and must protect it under contract.

6. Data Retention

We retain personal information as long as:

your account remains active

required by law

necessary for operational purposes

When you request deletion, your data is deleted per our retention policies.

7. User Rights

You may have rights under GDPR, CCPA, or similar laws to:

access your data

request corrections

request deletion

request a portable copy

opt out of marketing communications

Contact: [email protected]

8. Security

We use reasonable security measures, including:

data encryption

secured storage

access controls

No system is 100% secure. We cannot guarantee absolute security.

9. International Data Transfers

Some data may be stored or processed in jurisdictions outside of the U.S. by secure third-party providers.

10. Children’s Privacy

Not intended for children under 13.
We do not knowingly collect children’s data.

11. Automated Decision-Making & AI Processing

Our services may involve automated decision-making.
Personal information is not used for solely automated decisions with legal or significant effects without human oversight.

12. Call Recording & Transcription

If call recording features are used:

You are responsible for meeting consent requirements in your state.

You must inform your customers when legally required.

Norse AI does not determine compliance for your business.

13. Changes to This Policy

We may update this Privacy Policy periodically.
Updates will be posted with a new “Last Updated” date.

14. Contact Us

Norse AI
616 N English Ave
Marshall, MO 65340
United States
Email: [email protected]