Privacy Policy
Privacy Policy
Effective Date: 09/18/2025
Last Updated: 11/07/2025
Norse AI values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard data when you use our website NorseAI.dev and our AI services.
1. Information We Collect
We may collect the following categories of information when you interact with our services:
User Inputs & Conversations: Text, queries, and interactions you submit to our AI services.
Contact Information: Name, email address, phone number, or other details you provide.
Payment Information: Billing details necessary to process transactions.
Usage Data & Analytics: Information on how you access and use our website or services (via third-party analytics).
2. How We Use Your Information
We process your information for the following purposes:
Service Delivery: To provide, personalize, and improve our AI and automation services.
AI Model Improvement: To enhance and refine our AI systems while respecting applicable privacy laws.
Customer Support: To respond to your inquiries, troubleshoot issues, and provide updates.
Transactional Messaging: To send appointment confirmations, reminders, and follow-ups via SMS or email (message frequency varies; message & data rates may apply).
Marketing & Communications: To send promotional content (with the option to opt out).
Legal & Compliance: To meet regulatory requirements, prevent fraud, and enforce our Terms of Service.
3. Mobile Information and Text Messaging
We respect your privacy and comply with all carrier and CTIA requirements regarding SMS communications.
Consent: You will only receive text messages after providing explicit consent through an online form, intake form, or verbal opt-in.
Opt-Out: You may reply STOP at any time to unsubscribe or HELP for support.
Message Frequency: Message frequency varies depending on your interaction with our services.
Data Rates: Message and data rates may apply based on your mobile carrier.
Data Sharing: Mobile information (including phone numbers and text message content) will not be shared with third parties or affiliates for marketing or promotional purposes.
Information may be shared only with trusted subcontractors and vendors (such as Twilio) who assist in delivering service-related communications.
4. SMS Consent and Data Usage
By providing your mobile number and consenting to receive messages, you agree to receive service-related SMS communications from Norse AI or its partner businesses (such as appointment reminders, confirmations, and follow-ups). Message frequency varies. Message & data rates may apply.
We do not share, sell, or transfer your mobile information or consent data with third parties or affiliates for marketing or promotional purposes. Information is shared only with our service providers (e.g., Twilio) as needed to securely deliver these messages.
You can opt out at any time by replying STOP, or request assistance by replying HELP.
5. Third-Party Services We Use
We may share limited data with trusted third-party providers to operate and improve our services, including:
Hosting & Infrastructure: Google Cloud, OpenAI, Twilio, GoHighLevel.
Payment Processing: Third-party payment processors (your financial information is never stored directly by Norse AI).
These providers may have access to your information only to the extent necessary to perform their functions and are contractually obligated to protect it.
6. Data Retention
We retain personal information only as long as your account remains active or as required for legal and compliance purposes.
When you request deletion of your account, your personal data will be deleted in accordance with our retention policy.
7. User Rights
Depending on your location, you may have the following rights under privacy laws (including GDPR and CCPA):
Access & Portability: Request a copy of the personal data we hold about you.
Correction: Request updates or corrections to your information.
Deletion: Request that we delete your data when no longer needed.
Opt-Out of Marketing: You may opt out of receiving promotional emails at any time.
To exercise these rights, contact us at [email protected].
8. Security of Your Data
We implement reasonable security measures to protect your information, including:
Encryption of data in transit and at rest
Restricted employee access to sensitive data
However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
9. International Data Transfers
We currently do not transfer your personal data internationally. However, some third-party providers (e.g., OpenAI or Twilio) may store or process data in other jurisdictions.
10. Children’s Privacy
Our services are not intended for children under the age of 13 (or the applicable age of consent in your region). We do not knowingly collect data from children.
11. Automated Decision-Making & AI Processing
Norse AI provides AI-powered services that may involve automated decision-making.
While user inputs may be processed to improve AI models, we do not use personal information for solely automated decisions that have legal or significant effects without human oversight.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
Updates will be posted with a revised “Last Updated” date.
13. Contact Us
If you have any questions or concerns about this Privacy Policy or your data, please contact us at:
Norse AI
616 N English Ave
Marshall, MO 65340
United States
Email: [email protected]